Terms of service

Last Updated: August 20, 2026

1. Business Information

• Legal Company Name: KINGSWELL S.R.L.

• Company Registration Number: J2026039666004

• VAT Number: RO54935395

• Registered Address: București Sectorul 3, Strada Rotunda, Nr. 1, Camera 2, Bl. Y1B, Scara 2, Etaj 9, Ap. 82, Romania

• Email: queries@radovra.com

2. Scope and Acceptance

These Terms and Conditions ("Terms") apply to your use of radovra.com and any pet supply purchase made through it.

By browsing our pet supply storefront or placing an order, you confirm your acceptance of these Terms in full. If you do not agree with any part of them, please discontinue use of the site.

Age Requirement: Our pet products and services are intended for individuals aged 18 or older. Younger users may only use the site with the involvement and consent of a parent or legal guardian.

3. Products & Catalogue Information

3.1 Product Presentation

• Pet product descriptions, photos, and size or scent references are provided for general guidance only.

• Actual colour or texture of pet supplies may appear slightly different depending on your screen settings.

• We take reasonable care to keep pet supply listings accurate, though we cannot guarantee that every detail is free of error at all times.

3.2 Stock & Availability

• All pet supply products are subject to real-time stock availability.

• We may adjust order quantities or remove pet supply listings from sale without advance notice.

• If a pet supply item becomes unavailable after you've completed checkout, we will notify you promptly and offer a refund or a suitable substitute.

4. Pricing & Payment

4.1 Pricing

• Prices are displayed in EUR, GBP, and USD depending on your location.

• Listed prices include applicable statutory taxes unless stated otherwise.

• Delivery charges for pet supply orders, where applicable, are calculated and added automatically at checkout.

• Prices shown at checkout do not include any import duties or VAT that may be charged by customs in your destination country for shipments originating outside the EU (see Section 6.4 and our Shipping & Delivery policy).

• We may adjust prices at our discretion; the price charged is the one confirmed at the time your order is placed.

4.2 Payment

• Payment is collected once your pet supply order is submitted.

• We accept major credit and debit cards as well as PayPal.

• We do not store your full card details on our own servers.

• All payment data is transmitted using industry-standard encryption.

5. Placing & Confirming Orders

5.1 How to Order

• Add your chosen pet supply items to the cart.

• Proceed to our secure checkout.

• Enter accurate shipping and billing details.

• Review your pet supply order summary.

• Complete payment.

• Receive an order confirmation by email.

5.2 Acceptance & Cancellation by Us

• A binding sales contract is formed once your pet supply order is confirmed.

• We reserve the right to cancel or refuse an order in cases of stock shortages, pricing errors, or suspected fraud.

5.3 Your Responsibility

• You are responsible for the accuracy of the shipping and contact details you provide.

• We are not liable for delays or delivery issues caused by incorrect information supplied at checkout.

6. Shipping

6.1 Where We Ship

We currently deliver pet supplies to Romania, other European Union member states, the United Kingdom, and a number of additional countries. For the full and current list, please refer to our Shipping & Delivery page before placing an order.

6.2 Estimated Delivery Times

• Order Processing: 1 to 3 business days.

• International Transit: 7 to 15 business days.

• These are estimates, not guarantees, and begin once your order is confirmed.

6.3 Shipping Issues

• Lost pet supply parcels, or damage not visible until the package is opened, should be reported within 7 days of the expected delivery date. Damage visible on the outside of the parcel at delivery should be noted on the delivery record and reported within 24 hours — see our Shipping & Delivery policy for details.

• We will work with the relevant carrier to investigate and resolve the issue.

• Risk in the goods passes to you once the parcel has been successfully delivered.

6.4 Import Duties, Taxes & Customs

Some pet supply orders are fulfilled from logistics facilities located outside the European Union. As a result, your order may be subject to import duties, customs fees, or VAT charged by your destination country upon arrival. These charges are separate from, and not included in, the price paid at checkout, and are your responsibility as the recipient. We recommend checking with your local customs authority in advance if you would like to estimate any additional costs.

7. Right to Cancel (14-Day Cooling-Off Period)

7.1 Your 14-Day Window

You have the legal right to cancel your pet supply order within 14 calendar days without providing a reason. This period begins:

• From the day you (or someone you nominate) receive the pet supply goods; or

• For orders delivered in several parcels, from the day you receive the final parcel.

7.2 How to Cancel

To cancel within the cooling-off period, contact us with the following:

• Email: queries@radovra.com

• Subject Line: "Order Cancellation – [Order Number]"

• Please include: Your full name, order number, and purchase date.

7.3 Sending the Item Back

• Pet supply items must be shipped back within 14 days of your cancellation notice.

• Return Address: [Return address to be confirmed — please contact us before sending any return]

• Pet supply products must be unused, unopened, and with all original seals and packaging intact.

• We recommend using a trackable shipping method for any return.

• If the return destination is located outside the EU, please keep your shipping receipt, as proof of return may be requested for customs or refund verification.

7.4 Getting Your Refund

• Refunds are processed within 14 business days of us receiving and inspecting the returned pet supply item.

• The product price and the original standard delivery fee are refunded in full, in line with EU consumer law and our Returns & Refunds policy. Any amount paid for express or upgraded delivery is non-refundable. Return shipping costs remain your responsibility unless the item was faulty.

• Refunds are issued to your original payment method.

• We may withhold a refund until the item, or proof of its return, has been received.

7.5 What's Excluded

The 14-day right to cancel does not apply to:

• Personalized or made-to-order pet items, such as engraved ID tags or custom accessories.

• Perishable pet food products or items with a limited shelf life.

• Hygiene-sensitive pet grooming products (e.g. shampoos, dental care items, applicators) that have had their protective seal removed after delivery.

8. Returns, Refunds & Exchanges

8.1 Who Can Return an Item

You may return a pet supply item if you notify us within 14 calendar days of delivery (see Section 7) and ship it back within a further 14 days, provided it is unused, unopened, in its original packaging, and accompanied by proof of purchase.

8.2 Refunds & Deductions

• Refunds are issued within 14 business days of receipt.

• Return shipping is paid by the customer, except where the pet supply product is faulty.

• A partial deduction may apply if a returned item shows signs of use beyond opening it to inspect it.

8.3 Exchanges

We do not offer direct exchanges. If you'd like a different pet supply item, return your original purchase for a refund and place a new order separately.

9. Warranty & Faulty Products

9.1 Your Legal Protections

Under applicable EU consumer law, you benefit from a 2-year legal guarantee of conformity, giving you the right to repair, replacement, or a proportional price reduction for defective pet supply goods.

9.2 Reporting a Problem

Please report any fault or damage to a pet supply item by email (queries@radovra.com) with supporting photos, within 7 days of delivery.

10. Complaints

For defective, damaged, or non-conforming pet supply products, please refer to the warranty rights in Section 9 above. For any other complaint about your order, our service, or these Terms, email us at queries@radovra.com with the subject "Complaint – [Order Number]".

We aim to acknowledge your complaint within 48 hours and provide a full response within 7 business days.

11. Your Obligations as a User

By using our pet supply site, you agree to:

• Provide accurate and complete information when browsing or placing a pet supply order.

• Use the website lawfully and never for fraudulent or unlawful purposes.

• Avoid any activity that disrupts the website or attempts unauthorized access to our systems.

• Respect our intellectual property rights and those of third parties.

12. Intellectual Property

All content on radovra.com — including pet product text, images, logos, and page layouts — belongs to KINGSWELL S.R.L. Copying, scraping, or commercial reuse of this content without permission is prohibited. You may view and print pages for personal, non-commercial use, and share pet product links on social media; any other reuse requires our prior written consent.

13. Liability

13.1 Limitation of Liability

To the extent permitted by law:

• We are not liable for indirect or consequential losses arising from your use of the website or our pet supply products.

• Our total liability for any order is capped at the price paid for the relevant pet supply product.

• We are not responsible for delays or failures caused by circumstances beyond our reasonable control (see Section 14, Force Majeure).

13.2 No Additional Warranties

Pet supply products are supplied "as is" except where a warranty is expressly stated or legally required. We make no promises beyond those set out in these Terms.

13.3 Your Statutory Rights

Nothing in these Terms limits any statutory consumer right that cannot legally be excluded, including rights available to you under EU consumer protection law.

14. Force Majeure

We will not be held liable for any delay or failure to meet our pet supply obligations under these Terms where this is caused by circumstances outside our reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, storms)

• War, terrorism, or civil unrest

• Government action or restrictions, including customs or export/import controls

• Pandemics or public health emergencies

• Strikes or labour disputes

• Pet supply carrier or supplier failures

• Technical or system outages

15. Governing Law & Jurisdiction

15.1 Applicable Law

These Terms are governed by the laws of Romania.

15.2 Jurisdiction

If you are a consumer resident in the European Union, you may bring proceedings relating to these Terms either in the courts of your own country of residence or in the courts of Romania, at your choice. This does not affect any mandatory consumer-protection jurisdiction rules that apply under the law of your country of residence.

16. Changes to These Terms

16.1 Our Right to Update

We may update these Terms at any time to reflect changes in our pet supply offerings, practices, or applicable law.

16.2 How We'll Notify You

• Updates will be posted on this page with a revised "Last Updated" date.

• For material changes, we'll notify you by email or via a notice on our website.

• Continuing to use the website after changes take effect means you accept the revised Terms.

16.3 Staying Informed

We encourage you to review these Terms from time to time to stay informed about our pet supply policies.

By placing an order on radovra.com, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.