Terms of service

OVERVIEW

This website is operated by Radovra. Throughout the site, the terms "we", "us", and "our" refer to Radovra. Radovra provides this website, including all information, tools, and services available on this site, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms, conditions, and policies referenced herein or available via hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store are also subject to these Terms of Service. You may review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for updates. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you are of the age of majority and have provided consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) in connection with your use of the Service.

You must not transmit any worms, viruses, or code of a destructive nature.

A breach or violation of any of these Terms will result in immediate termination of your access to our Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks and (b) changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information, which is provided for reference purposes only and is not current. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Product prices are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively through the website and may have limited quantities, subject to return or exchange only in accordance with our Return Policy.

We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis. We also reserve the right to limit quantities of any products or services we offer. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you via the email and/or billing address/phone number provided at the time of the order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your account details — including your email address and credit card information — so that we can complete your transactions and contact you as needed.

For more details, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no control, monitoring, or input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind, and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms under which those tools are provided by the relevant third-party provider(s).

We may also offer new services and/or features through the website in the future (including new tools and resources), which shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those sites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. Please review the third party's policies and practices carefully before engaging in any transaction. Complaints or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request or on your own initiative, you send us creative ideas, suggestions, proposals, plans, or other materials — whether online, by email, by postal mail, or otherwise (collectively, "comments") — you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use such comments in any medium. We are under no obligation (1) to keep any comments confidential; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.

You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, or other personal or proprietary rights. You further agree that your comments will not contain unlawful, abusive, or obscene material, or any computer virus or malware that could affect the operation of the Service or any related website. You may not use a false email address, impersonate anyone, or otherwise mislead us or third parties as to the origin of your comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Please refer to our Privacy Policy for details.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date in the Service or on any related website should be taken to indicate that all information has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

You agree that we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered through the Service are (except as expressly stated by us) provided "as is" and "as available" without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall Radovra, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured through the Service, or for any other claim related in any way to your use of the Service or any product. To the extent permitted by applicable Romanian and EU law, our liability shall be limited to the maximum extent permitted.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Radovra and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such a determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may accordingly deny you access to our Services (or any part thereof).

SECTION 17 - COMPLAINTS & WARRANTIES

We are committed to ensuring that every customer has a positive experience with Radovra. If you are dissatisfied with any product or service, we encourage you to contact us as soon as possible so that we can work toward a satisfactory resolution.

How to Submit a Complaint

All complaints should be submitted in writing to our customer support team at queries@radovra.com. Please include your order number, a description of the issue, and any supporting documentation (such as photographs of damaged items). We aim to acknowledge all complaints within 2 business days and to provide a resolution within 7 business days of receipt.

Product Warranties

Unless otherwise stated on the product listing, all products sold through www.radovra.com are covered by a limited warranty against manufacturing defects for a period of 30 days from the date of delivery. This warranty does not cover damage resulting from misuse, accidental damage, unauthorized modification, or normal wear and tear.

To make a warranty claim, please contact us at queries@radovra.com with your order number and a description of the defect. If the claim is approved, we will, at our discretion, repair, replace, or refund the defective item at no additional cost to you.

This warranty is provided in addition to, and does not affect, any statutory rights you may have under applicable consumer protection laws in your jurisdiction, including the legal guarantee of conformity provided under EU Directive 2019/771 and Romanian Law no. 449/2003 on the sale of goods and associated guarantees (as amended), which grants consumers a minimum 2-year legal guarantee on goods.

SECTION 18 - RIGHT OF WITHDRAWAL (COOLING-OFF PERIOD)

If you are a consumer located in the European Union, you have the right to withdraw from your purchase contract without giving any reason within 14 calendar days from the day on which you, or a third party designated by you (other than the carrier), take physical possession of the goods (the "Withdrawal Period"), in accordance with EU Directive 2011/83/EU on consumer rights and Romanian Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must notify us of your decision by means of a clear, unambiguous statement (e.g., a letter sent by email) before the Withdrawal Period expires. You may contact us at:

Email: queries@radovra.com
Subject line: WITHDRAWAL — [Your Order Number]

You may use the following model withdrawal form, though it is not obligatory:

"I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [description of goods], ordered on [date of order] / received on [date of receipt], Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date."

Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including the cost of standard delivery (but not any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back, or until you have provided evidence of having sent back the goods, whichever is the earlier. You must return the goods to us without undue delay and no later than 14 days from the day on which you communicate your withdrawal to us. You will bear the direct cost of returning the goods.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to: (a) goods that are made to your specifications or clearly personalized; (b) goods which are liable to deteriorate or expire rapidly; (c) sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery; or (d) goods which are, after delivery, inseparably mixed with other items.

SECTION 19 - GOVERNING LAW AND DISPUTE RESOLUTION

Governing Law

These Terms of Service and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of Romania, including applicable European Union regulations and directives, in particular Regulation (EC) No 593/2008 (Rome I) on the law applicable to contractual obligations. For consumers habitually resident in another EU member state, the mandatory consumer protection provisions of that member state shall also apply.

Jurisdiction

Any disputes arising out of or in connection with these Terms of Service that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent courts of Bucharest, Romania, without prejudice to the right of consumers to bring proceedings before the courts of their country of habitual residence within the European Union.

Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms of Service or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Service (collectively, "Disputes"), we encourage you to first contact us directly at queries@radovra.com to seek an informal resolution. We will make good-faith efforts to resolve any Dispute within 30 days of receiving written notice.

Alternative Dispute Resolution (ADR)

If a Dispute cannot be resolved informally, consumers in Romania may submit a complaint to the National Authority for Consumer Protection (Autoritatea Națională pentru Protecția Consumatorilor — ANPC) at https://anpc.ro, or use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. Nothing in these Terms limits your rights under applicable mandatory consumer protection laws in your country of residence.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at queries@radovra.com.

Company Name：KINGSWELL S.R.L.

Company Registration Number: 54935395

Address：Bucureşti Sectorul 3, Strada Rotunda, Nr. 1, Camera 2, Bl.Y1B, Scara 2, Etaj 9, Ap. 82