Return & Refund Policy

Standard Return Policy

If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of delivery at no charge. Returned item(s) will be fully refunded to the original payment method. Please note that original shipping fees are non-refundable.

Return policies may differ during promotional periods. Please review the terms and conditions of any active promotion before placing your order.

For returns or exchanges of Radovra products purchased through any other authorized retailer, please contact that retailer directly.

Eligibility for Returns

To qualify for a return, items must meet all of the following conditions:

  • Returned within 30 days of the delivery date
  • Item is in its original, unused condition — unworn, unwashed, and unaltered
  • Item is in its original packaging with all tags, labels, and accessories intact
  • Item is not a final sale or promotional item marked as non-returnable
  • Item was purchased directly from www.radovra.com

The following items are not eligible for return:

  • Items marked as Final Sale or non-returnable at the time of purchase
  • Personalized or custom-made items
  • Items that have been used, worn, washed, or damaged after delivery
  • Items returned without prior authorization or outside the 30-day window
  • Gift cards

Refund Conditions

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Original shipping fees are non-refundable.
  • If the return is due to our error (wrong item, defective product), we will cover return shipping costs and issue a full refund including original shipping.
  • If the item does not meet the eligibility conditions above, we reserve the right to decline the return or issue only a partial refund.

Returns Process (excluding Black Friday and other Promotions)

To initiate a return, please email us at queries@radovra.com to request your return label. Include your order number and the item(s) you wish to return, and we will provide further instructions upon receiving your message.

Damaged Items

If your order arrives damaged, please send a photo of the damaged item along with your order number to queries@radovra.com with the subject line: DAMAGED. This must be submitted within 14 days of receiving your order.

Missing Items

If your order is incomplete or items are missing, please contact us at queries@radovra.com with the subject line: MISSING ITEM, along with your order number.

Return Address

Global-Fulfillment CA Warehouse
13300 Carmenita Road Suite 201
Santa Fe Springs, CA 90670
United States