Shipping & Delivery

🐾 Fast, reliable delivery — getting your pet supplies to you on time 🐾

Last Updated: August 20, 2026

How Delivery Times Work

Total delivery time = Processing time + Transit time.

Processing

• Pet supply orders are processed Monday through Friday.

• Items shown as available on our site are in stock and ready to ship to your door.

• Orders are typically processed within 1 to 3 business days of being placed.

• Parcels are dispatched the business day after processing is complete.

Transit

• Standard International Transit: 7 to 15 business days after processing.

• Estimated Total Delivery — Standard Orders: 8 to 18 business days.

• Estimated Total Delivery — Peak or Promotional Periods: up to 20 business days.

Import Duties, Taxes & Customs

Certain pet supply orders are fulfilled from logistics facilities located outside the European Union. As a result, your order may be subject to import duties, customs clearance fees, or VAT charged by the customs authority in your destination country upon arrival. These charges are separate from, and not included in, the price you pay at checkout, and are the recipient's responsibility. Customs clearance may also add to the transit times listed above. If you'd like to estimate potential additional costs, we recommend checking with your local customs office before ordering.

Where We Deliver

Europe

Romania (all regions), Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom

North America

United States, Canada

Other Regions

Not seeing your country listed? Email queries@radovra.com to check current availability for pet supply deliveries in your region.

Shipping Costs

Delivery fees are calculated at checkout based on your destination, parcel weight, and order value.

Carriers

Pet supply orders may travel via national postal services or regional courier networks, with final delivery often handled by your local postal operator. Your dispatch confirmation email will include the assigned carrier and a tracking link.

Getting Your Address Right

Please double-check that your delivery details are complete and accurate. We are not responsible for delivery failures or delays caused by incorrect, incomplete, or invalid address information provided at checkout.

If You're Not Home

If you're unavailable when delivery is attempted, the carrier will typically leave a notice explaining how and where to collect your pet supply parcel.

• Unclaimed Parcels: If a parcel isn't collected within the carrier's holding period, it will be returned to us, and any refund will have applicable outbound and return shipping fees deducted.

Tracking Your Order

A tracking number is issued once your pet supply order leaves our warehouse. If tracking shows no updates 5 business days after your order date, please contact queries@radovra.com with your order number.