FAQs

1. DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you can check out as a guest without creating an account. However, having an account comes with several benefits:

Faster checkout experience

Easy access to your order history and current order status

Be the first to hear about new arrivals and exclusive promotions

2. WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) as well as PayPal.

3. HOW SAFE IS MY ONLINE PURCHASE?

When you shop online with your credit card, all your details are submitted through an SSL-secured webpage. Your information is SSL-encrypted and transmitted directly to our payment provider's network, where your card and transaction are verified and approved. We do not store your credit card details on our servers.

4. ARE THERE CURRENCY EXCHANGE FEES?

All transactions on our site are processed in US Dollars. If your credit card is linked to a different currency, your order total will be converted based on the exchange rate applied by your card issuer on the day the transaction is processed.

5. HOW DO I ENTER MY SHIPPING ADDRESS?

Our website and services operate in English, so all information entered — including punctuation — must use English input. If your address contains non-English characters, please substitute them with the closest English equivalent. For example, replace "c" with "c".

6. CAN I UPDATE MY SHIPPING ADDRESS AFTER ORDERING?

Unfortunately, shipping addresses cannot be modified once an order has been processed or dispatched. We recommend using your permanent residential address rather than a temporary one, as customs processing times can vary and we cannot predict how long a package may be held.

7. HOW LONG DOES DELIVERY TAKE AND HOW DO I TRACK MY PACKAGE?

Delivery times depend on the shipping method selected at checkout. Once your order has been shipped, we will send your tracking number and the tracking website to your email. Please note that we are not responsible for delays caused by customs authorities in your country.

8. WHAT SHOULD I DO IF ITEMS ARE MISSING FROM MY ORDER?

If anything is missing from your order, please contact us right away at queries@radovra.com.

IF YOU HAVE ANY OTHER QUESTIONS, PLEASE REACH OUT TO US DIRECTLY AT QUERIES@RADOVRA.COM.